PENTECOM CARS Terms and Condition

  1. Definitions

“Our company”, “our” or “we” means Pentecom Cars

“you” and “your” means any individual, group, company or other business who places the booking with us.

“Account” means a Customer account which has been opened by Pentecom Cars in respect of a particular Customer under which Pentecom Cars extends credit terms to the Customer enabling such Customer to pay on a periodic basis, based on statements of account provided by Pentecom Cars (or as otherwise agreed under the Account agreement).

“Account Booking” means a Booking that is:

(i)            made through an Account; and

(ii)           fulfilled by Pentecom Cars (as opposed to a Fulfilment Partner).

“Airport Booking” means a Booking made to or from any of the following airports: Heathrow, Gatwick, London City, Stansted and Luton.

“Booking” means a booking made by a Customer for Services, howsoever communicated to us, as evidenced by our records.

“Card Payment” means payment in relation to a Booking by any means other than by cash or cheque or direct debit, including but not limited to credit card, debit card, Apple Pay and PayPal payments;

“Charges” means the charges: (i) shown in the Price List or other published literature; (ii) communicated to the person making the Booking; or (iii) for certain Account Bookings, the price calculated in accordance with charge rates agreed between Pentecom Cars and the Customer (in each case as applicable).


  1. Booking

We request a minimum of 2 hours notice for any online bookings. If your booking is less than 2 hours, please call our office to check availability.

You must allow sufficient time when booking your taxi to allow for the check-in times required by your airline and for any delays caused by traffic conditions. We shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.

You must order a suitable car size for the number of passengers and luggage. Our Company cannot guarantee to carry excessive amounts of luggage.

You must supply all information required on the booking form, please use the additional information box to inform us of anything.


  1. The Service

Our Company will track all incoming flights, to ensure our driver reaches you at your specified time.

Meet & Greet service is optional however it provides peace of mind and is available at additional charge of £5.00

Whilst we do our utmost to ensure our drivers are punctual and arrive on time, you will understand that we cannot accept responsibility for delays caused by circumstances beyond our control.

Please note that a child, no matter what age, counts as one passenger. If a child seat is required please inform the office at the time of booking. We will try our utmost best to provide a baby / booster seat or if you have your own child seat you are most welcome to bring it. Please note that the installation of the child seat must be carried out by you.

If the driver is stuck in traffic or for any other reasons cannot reach in time at the point of collection we will try to provide you with a car from one of our partners.

In the event that our driver does not show up at the scheduled time for collection, please contact our office.

If you leave the pickup point without informing us we will not be liable for any compensation to you. If you take a minicab or a black cab from another company without our consent we will not be liable to pay you the price for it or refund you.

We reserve the right to change without notice, your Minicab, Taxi, and Chauffeur or Chauffeur driver at any time if necessary

Our company maintains a strict non-smoking policy in all its vehicles.

Eating, drinking and smoking are not permitted in our vehicles.


  1. Prices & Payment

Our company will email you a quotation based on the information supplied by you. Unless otherwise stated all prices are inclusive of VAT  & 10% card surcharge Applies if you are paying with card. Our company may amend the quotation if there is any material change to the original itinerary, the number of passengers, or the type or size of vehicle required.

If you accept the quotation, you will receive confirmation of your booking by email. Please check your booking confirmation carefully and inform Our company promptly of any errors. We shall not be responsible for any delays caused or costs arising by your failure to provide Our Company with correct information.

The price of the Service will be as quoted on the Site except in cases of obvious error.

Toll charges are not included in online prices but the customer can pay cash to the driver.

A 50% surcharge will be added to any journey booked on Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day. An extra charge may also be added to any journey on Public / Bank Holidays. Please check when booking.


  1. Waiting Charges

Our waiting charges are £18 per every 60 minutes (i.e £0.30 per minute).  First 5 minutes for local jobs are free and first 15 Minutes for airports’ bookings are equally free starting from the last known estimated arrival time of an inbound flight. We reserve the right to charge the Customer a Waiting Time Charge which shall, for the avoidance of doubt, include the first 15 minutes waiting time. For the purposes of this clause the “last known estimated arrival time” will either be: (i) if the Customer provides a flight number at the time of making the Airport Booking, we will monitor the relevant flight and alter the collection time accordingly; or (ii) if the Customer does not provide a flight number, the time which has been specified by the Customer for the Airport Booking. For all Airport Bookings other than on-demand Airport Bookings, the Customer may specify a collection time at any time after the flight arrival time, after which specified time the 15 minutes waiting time shall commence. After expiry of the 15 minutes waiting time, we reserve the right to charge the Customer an applicable Waiting Time Charge.

If there are any changes or variations including extra mileage extra waiting time or deviations to the journey other than what was agreed at the time of booking, the client will be charged extras in accordance with our pricing structure.

Please allow enough time for immigration & baggage to avoid unnecessary waiting charges.

For airport pick up Our driver will wait up to 15 minutes, without having made contact with the passenger. If after 15 minutes Pentecom Cars driver still has not been able to make contact with passenger, this will result as a no show & no refund will be offered.

All airports’ Passengers will be responsible for parking charge caused as a result of waiting after the free waiting times.

For the avoidance of doubt, in respect of all Passenger Vehicle Bookings, unless expressly specified in these terms to the contrary, the Customer shall not be entitled to free of charge loading/ unloading time beyond the waiting time set out above. Any entry and parking charge will be payable by the Customer


  1. Cancellations

If you need to cancel your booking, please contact our company on phone as soon as possible. We will be happy to cancel & refund a booking as long as we have 24 hours notice. If you cancel a booking after the vehicle has been dispatched then a charge will be incurred; the charge will be based on the distance/time that the allocated driver has travelled/spent prior to the point of cancellation.


  1. Liability

All our vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk.

Customers are responsible for ensuring that their luggage is loaded/unloaded at all times. Our Company or our sub contractors shall not be held responsible/liable for any loss/damage to such property.

Passengers are required to comply with current customs laws and regulations and we shall not be responsible for any delays caused by any failure to comply with the same.

All Passengers are required to use seatbelts at all times.

We will not allow unaccompanied Minors of less than 11 years of age to travel alone in a Passenger Vehicle. In exceptional circumstances and subject to the parent/guardian’s consent we may allow Minors over the age of 11 to travel unaccompanied. When making a Booking for any unaccompanied Minor the Customer must inform us that an unaccompanied Minor will be travelling. We do not accept any additional responsibility for any Minor who travels unaccompanied in a Passenger Vehicle.

We reserve the right to refuse to transport or cease to transport any Passenger who behaves in a disorderly, inappropriate (including excessive physical contact or display), threatening or abusive manner or who, in our absolute discretion, we consider a nuisance or a danger to our employees, agents, subcontractors or to fellow Passengers and may require such a Passenger to alight from a Passenger Vehicle and the Customer may be charged a cancellation fee. We are committed to providing Services in accordance with the Equality Act 2010. We may assist any Passenger who is not capable of boarding and alighting a Passenger Vehicle unaided, at our sole discretion but at the Passenger’s risk.

We may charge reasonable repair or cleaning charges plus £80 representing loss of earnings for the Driver in the event of spillages in or in the event that any Passenger vomits in or otherwise soils, contaminates or damages a Passenger Vehicle.

We shall not be responsible for any property left by Passengers in any Passenger Vehicle. Where property is found in a Passenger Vehicle it will be stored by us for a period of 28 days and thereafter we shall be entitled to return, sell, destroy or otherwise dispose of such property as we, in its absolute discretion, see fit.

Whilst we do our utmost to ensure our drivers are punctual and arrive on time, you will understand that we cannot accept responsibility for delays caused by circumstances beyond our control.

Our Company shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey.

If the car breaks down during your journey Our Company will endeavour to arrange an alternative car to complete the journey as soon as practicable.

Our company shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control.

It is illegal to make a private booking with our drivers. Our company will not be liable for any situation faced by the passenger while travelling on a booking not confirmed with the office.


  1. Complaints

We take complaints very seriously and investigate every complaint thoroughly. Please email any quoting your booking number and as much information as possible.


  1. Miscellaneous

At times Our Company may use sub contractors/ partner company to cover a journey.

You shall be responsible for the behaviour of all the passengers in the car during the journey. You will be charged to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger.

Our company do allow some pets however this needs to be stated at time of booking.

A full receipt can be emailed direct to you or a hand written business card size receipt can be supplied by your driver. *Please note that an emailed receipt can take up to two working days if asked for on the day of travel to your driver*

Our company have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs.

Our company will refuse or terminate any booking with immediate effect if your behaviour possess any driver or vehicle at risk of damage, violence or abuse by you or any passenger in your party.

All passengers will be asked to vacate the vehicle as soon as it is safe to do so. No refund will be given.

In accordance with TFL London Taxi and Private Hire guidelines, Our Company will keep a lost property book at our office, and will endeavour to return any lost goods left in our vehicle(s).

Our Company may change these terms and conditions at any time. Existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.

By completing of the booking form and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.

Pentecom cars will not share your information with any third party or establishment.

By providing your name and email address when booking or regesitering with Pentecom Cars, you are agreeing to us sending emails relating to service(s) and promotional offer(s) from time to time. You may opt out of receiving future mailings from our mailing lists, by contacting our office or clicking unsubscribe on our offerings.